Rules of Play & Ts&Cs
Rules of Play
SUPERVISION
PLAY NOOKS is a shared experience for both children and adults. All children attending must be supervised by a responsible adult/carer who stays with the child and must not leave the premises. PLAY NOOKS does not provide a childcare facility. The PLAY NOOKS areas have many loose parts and natural materials, many of which are small; parents/carers must directly supervise all children under three.
WHAT TO WEAR
Inside is a shoes-off zone to help us keep it lovely and clean for you. We recommend your child wears clothes you don’t mind getting a little messy as we cannot guarantee all art activities will wash out.
Outside involves water, sand, and natural resources, which can get messy. We provide some waterproofs if you would like, but please bring a spare change of clothes in case!
We are an indoor and outdoor venue, so depending on the weather, consider bringing an extra layer, a sun hat, sunscreen, or waterproof clothing.
SESSION EXPECTATIONS
Please arrive promptly to get the most from your session. You will be greeted and signed at the door. Please note that the door will only be opened a few minutes before start time (you are welcome to stay in our waiting area) and will be locked during the session to keep everyone safe.
We want everyone to feel safe and happy whilst at PLAY NOOKS. Please be respectful of others during your sessions, encourage positive behaviours and know as your hosts we are here to help in any way we can.
We play a tidy up song at the end of the session to help prepare your little ones that it will soon be time to go. Tidying up Montessori-style is appreciated as this leaves it nice for other children within the session.
We start and close our sessions promptly so that everyone can get the most from them and so that we can clean and tidy up before the next guests arrive.
Adults are free of charge and do not need a separate ticket when booking a session. Babies under six months are free when accompanied by an older, paying child. If the child attending is under six months and there is no older sibling, the full session cost applies.
You must book an individual ticket for each paying child.
FOOD
Only food bought on the premises can be eaten on-site. We try to provide options for most dietary requirements and cater for all ages, including baby pouches and snacks for your little ones.
Hot drinks are provided in closed cups. We want you to be able to enjoy drinks and cake wherever you are playing, but please be mindful when children are eating of mess that might affect others’ enjoyment.
ALLERGIES
If you have any allergies, please let us know, as this is a consideration for resources in our messy play/creative activities offered on the day. We are not a nut-free venue and cannot guarantee a nut-free environment.
Terms & Conditions
By booking a session at PLAY NOOKS, you agree to our Terms and Conditions and our Rules of Play.
1. SUPERVISION:
PLAY NOOKS is a shared experience for both child and adult, so we expect all children attending to be supervised by a responsible adult/carer who stays with the child. PLAY NOOKS areas have many small loose parts; parents/carers must directly supervise all children under three.
Unaccompanied adults (adults with no children in their party) are not permitted.
2. CANCELLATIONS
Tickets are non-refundable under all circumstances. However, if you wish to change a booked session, we will do everything possible to assist you, provided you email us at playnooks@gmail.com before 8 a.m. on the day of your visit. You will not be entitled to a refund if you do not attend your session.
3. FOOTWEAR AND CLOTHING
We love to keep PLAYNOOKS clean for you. Inside, we are a shoes-off venue. Please bring socks to wear, but if needed, socks can be purchased from us
Outside, we suggest footwear is weather-appropriate.
Our activities are always fun but can be messy. PLAY NOOKS are not responsible for any clothing or apparel - please wear suitable clothing and bring a spare set for children.
4. VALUABLES
Entry to the building is controlled, but please keep valuables with you for your peace of mind. We cannot be held liable for any loss or damage to personal property during your visit.
5. TIMINGS
We tidy and thoroughly clean the town in between every play session – to do this properly means the doors will open no earlier than 2 minutes before your session. Don’t worry – our free car park is right next to the building, and we have a small waiting room if you prefer.
Play sessions have set start and finish times. Once your session has finished, please leave the play area so it can be set up for the next time slot.
6. FOOD
Please only consume food from the premises. We are not a nut-free venue and cannot guarantee a nut-free environment.
7. BEHAVIOUR
We want everyone to have a great time. Please be polite to others, take turns, and, where possible, return all items as you go to enhance everyone’s play experience.
8. SAFETY
PLAY NOOKS is very safe but is about active play and gentle risk-taking. Accidents can still happen. We train our staff well to handle these events—let them know if there is an incident so they can fix things quickly and minimise the potential for recurrence. These may be logged as part of ongoing safety audits.
9. PERSONAL DATA
During booking, we collect personal data from you via a contact form; this allows us to handle your booking effectively. We only gather data that you submit voluntarily or data that is necessary for the booking process to work effectively (such as your computer’s IP address). This is deemed to be your consent for us to use your personal data to communicate with you about the service you have purchased from us. We will retain and process your data after your visit for a reasonable time. We will never sell your data onwards.
10. PHOTOGRAPHY
You are welcome to take photographs of your children for your personal use. Please be mindful of not taking pictures of other children without permission. Photographs for commercial purposes are prohibited; a licence must first be obtained from PLAY NOOKS. If you use any images for commercial purposes without our agreement, you agree to pay a licence fee that PLAY NOOKS will decide.